Sunderland Royal Hospital

Sunderland Royal Hospital 2017-08-24 Person 5 5 0

The staff we came into contact with were helpful, friendly and did excellent work. Elaine was especially helpful during my first night with a new born - considerate, attentive and helped ease my anxieties. The package of care given post natally was considerably better than I received elsewhere 3 years ago, including physiotherapy which was something never covered and a detailed handover about what to expect going home. We also had a really great overview by Anne (specialist nurse) when outlining a problem discovered with our son; and were staggered when a problem was picked up at 9am and we had seen the specialist before lunchtime with a full understanding of the issue. Anne was thoughtful, thorough and really detailed ensuring we completely understood; as an anxious parent without her I would have felt lost and unable to cope but she made it easy to come to terms with and I feel far more at ease for this.

Sunderland Royal Hospital 2017-08-14 Person 5 5 0

Well what can I say about the way we were looked after in delivery suite. All the staff were amazing and we were looked after so well midwife Hannah kept us informed in everything they were doing and cared for myself and my baby amazingly in such a busy environment, she kept me calm and made us feel at ease when going in to have section she also kept me informed with what was happening with my baby all other staff in theatre looked after us well too. After having a few complications and needed extra care we were well looked after also staff nurse I think name Ciria helped and cared for me and my baby amazingly all night kept checking on us and helping me with my problems . This care and getting me sorted lead to me being able to be discharged yesterday care received was absolutely fantastic thank you so much

Sunderland Royal Hospital 2017-08-14 Person 5 5 0

Although ward was so busy we have received the best care for myself and my baby thank you so much you all do a fantastic job under pressure and so busy

Sunderland Royal Hospital 2017-07-16 Person 4 5 0

The ward & midwives were brilliant but think there should be more inclusion with partners for instance a snack/meal when they are giving out to the likes of myself.

Sunderland Royal Hospital 2017-07-01 Person 5 5 0

I couldn't praise my midwife Ashleigh enough. From the moment I walked through the doors until I left I was made to feel comfortable. On chatting I discovered she had been a qualified midwife for only 1 year which was an absolute surprise. If she's this amazing after 1 year then Sunderland Royal are extremely lucky to have her. The rest of the staff and all facilities were fantastic also

Sunderland Royal Hospital 2017-07-01 Person 5 5 0

Staff very attentive on a very busy ward. Nothing was too much trouble and my stay was made as pleasant as possible

Sunderland Royal Hospital 2017-06-03 Person 1 5 0

On Thursday 1st June, early evening, I rang 111 to ask for advice following bleeding after a cervical loop excision I had two weeks ago. The nurse on the phone booked me in to Houghton Urgent Care Centre which I attended, and the paramedic who saw me there referred me to Sunderland Royal A+E. Having only attended one A+E department before this visit I was, unfortunately, extremely unhappy with the facilities and lack of care. I am certain the nurses and doctors are incredibly overstretched and this could explain my experience with the latter. Firstly, the A+E facilities were dire - we arrived in a tiny room to be greeted by a receptionist behind a large screen. As we approached this room, there was a cardboard bucket of vomit left on the corridor floor (this was left for the 20 minutes we were there and possibly longer before we arrived). Another patient arrived who was clearly in excruciating pain only to have to spend ten minutes going through paperwork with the receptionist (I understand this needs to be done however I would like to have thought that if someone was in this much pain the response would be urgent). I then went through to another room where the nurse took my blood pressure etc - this was fine. However, this nurse then took me and my husband through to the main A+E waiting room where, I have to say, I was appalled at the facilities. In this room, there were beds partitioned off with curtains - we could hear every single assessment of the patients that were there/bloods being taken/examinations/etc. As mine was a delicate matter, I was extremely anxious and worried about this. I decided to wait in the main corridor - again, the rooms off this corridor were all open, equipment everywhere, extremely chaotic. After 2 hours I still hadn't been seen and was quite distressed with the situation so I decided to ignore the advice of the 111 team and urgent care centre team and leave Sunderland Royal A+E department. On this request, the nurse gave me some advice (to keep an eye on things, etc). One or two patients that were there, in my opinion, were very much wasting the time of the nurse and doctor (a small split lip following a drug-overdosed fight for example) - I understand everyone has to be seen but when assessment time is being wasted by the patient (in this case asking for directions to a street he wanted to be in and asking for a note to be written so he could get time off work), doctors should be able to feel like they can be firmer to be able to move on to other patients, without feeling they may be reprimanded. I do believe the staff are not to blame in this case - the facilities and lack of being able to care for patients in an appropriate, empathetic and dignified way was my main concern. After going through the appropriate pathways of 111 and a walk in centre, I would say that I would not be taking advice to attend Sunderland Royal A+E in the future.

Sunderland Royal Hospital 2017-05-09 Person 2 5 0

Referred to Pallion health centre from a and e. Took an absolute age to be seen despite only 1 other person in the waiting room. Discussions overheard with other patients breaking their confidentially.

Sunderland Royal Hospital 2017-04-06 Person 2 5 0

This is a review of a recent visit, Doctors ,nurse's of all grades are amazing, couldn't be better. But, when had to go to Pharmacy to pick up a prescription that had been ordered electronically 5 hours before, was told they hadn't printed it off yet and to wait. Screen advised a 32 minute wait and went down to 28, still waiting 1 hour later after asking them if everything was ok, was told 'we're busy'. Attitudes of the staff was pretty poor, have been a member of Sunderland Royal staff for 23 years and felt ashamed of this department. Pharmacy is possibly the last dept most people visit and l think lets the hospital down significantly. SORT IT OUT.

Sunderland Royal Hospital 2017-03-06 Person 2 5 0

I attended A&E following a fall. The nurse pressed her fingers down my leg, avoiding the obvious swelling on the lower right side of my ankle and informed me it wasn't broken, despite me informing her that I clearly heard a break. I was then sent to the minor injuries unit, where upon X-ray and examination I had broken my fibula. I do not have a problem as such with this, however, I am a nurse and if I don't know what department to attend when I've had an accident then how do you expect the general public to know. If A&E is intended to be a major trauma unit then this need to be made clear. I am also concerned that diagnosis is being made under very poor clinical observation. On a slightly different note, I feel it is a very poor survey that asks if you would recommend a service that has no competition.